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Privacy Policy

Last updated: March 2, 2026

1. Information We Collect

We collect account details (such as name and email), workspace and brand details you submit, content you upload (including images and files), generated outputs, and basic usage/diagnostic logs needed to operate the service.

2. How We Use Information

We use your information to provide and improve MTRX features, process generation requests, maintain security, debug issues, and communicate important product or account updates.

3. AI and Third-Party Processing

Some requests are processed by trusted third-party providers (for example, model and infrastructure services) strictly to deliver requested functionality. We limit data sharing to what is required for processing.

4. Data Sharing

We do not sell personal information. We may share data with service providers operating on our behalf, to comply with legal obligations, or to protect rights, safety, and platform integrity.

5. Data Retention

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and workspace configuration.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export your data. You can submit privacy requests through your support channel or account team.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No system is perfectly secure, but we continuously work to reduce risk.

8. Changes to This Policy

We may update this policy from time to time. Material updates will be reflected by the updated date on this page.